Privacy Policy

1.1 Account Information

When you register as a coach or job seeker, we collect:

• Name and email address
• Password (stored as a securely hashed value — we never store or have access to your plain-text password)
• Role (coach or job seeker) and, for coaches, professional details (bio, specialties, regions served, associate profile photo)

1.2 Career and Resume Information

For job seekers, we collect information you voluntarily provide to generate tailored resumes and support your job search, including:

• Master resume content (work history, education, skills, certifications)
• Career goals, target roles, industries, and preferences
• Job openings you submit or that your coach suggests
• Generated resume versions, cover letters, and related metrics
• Application tracking details (status, notes, dates)

1.3 Coach Preferences

For coaches, we collect the style, tone, and formatting preferences you configure, which are used to guide the AI's resume generation for your clients.

1.4 Scheduling and Calendar Information

If you connect Google Calendar (coaches only, optional), we access your Google Calendar solely to create, update, and delete calendar events corresponding to coaching sessions you confirm through CoachFlowHub. We do not read, store, or otherwise access any other events, calendars, or data in your Google account beyond what is necessary to create the specific session events you schedule through CoachFlowHub.

You may disconnect Google Calendar access at any time from your Preferences page, which immediately revokes CoachFlowHub's ability to create new calendar events on your behalf.

1.5 Communications

We send transactional emails related to your use of the Service — account creation, resume review notifications, session confirmations and calendar invitations, and messages you or your coach send through the platform. We do not send marketing emails without your consent.

1.6 Mobile Application Data

If you install the CoachFlowHub mobile application ("Mobile App") for iOS or Android, we additionally collect:

• Push notification token. A device-specific identifier issued by Apple or Google that allows us to deliver push notifications to your device — for example, that a tailored resume is ready for your review, or that a new job match has been found. This token is associated with your account solely to route notifications to the correct device and is not used for any other purpose.
• Device and operating system information. Device type and operating system version, used only for compatibility, troubleshooting, and diagnosing crashes.

The Mobile App does not request or access your camera, photo library, contacts, location, or any other device data beyond what is described above. If a future version of the Mobile App requests additional permissions, we will update this Policy and the relevant App Store / Play Store listing before that version is released, and the request will be accompanied by an in-app explanation of its purpose at the time access is sought.

We use your personal information only for the purpose CoachFlowHub exists for: helping you reach your goal inside the Service — finding a job if you are using Job Placement, advancing in your career if you are using Professional Development, or working on your own wellbeing with your coach if you are using Life & Wellness. We do not repurpose your information for an unrelated use without asking you first.

Specifically, we use the information we collect to:

• Provide, operate, and maintain the Service
• Generate AI-tailored resumes and career materials based on your real career history and your coach's guidance — our AI never fabricates achievements or qualifications
• Facilitate scheduling between coaches and job seekers, including creating calendar events via the Google Calendar API when you opt in
• Send transactional notifications (account updates, resume reviews, session confirmations)
• Improve and troubleshoot the Service
• Respond to support requests sent through our Contact Us form

Before we process your personal information, we ask for your consent, and we ask for it prior, informed, and unambiguous: when you create an account, you are shown this Policy and the Terms of Service, and creating the account is how you confirm you have read and accepted them.

You may withdraw your consent at any time by contacting us (Section 12) or, where the Service offers a direct control for it — such as disconnecting Google Calendar from your Preferences page — by using that control yourself. Withdrawing consent does not affect the lawfulness of anything we did with your information before you withdrew it, and withdrawing consent for information the Service needs to function (for example, your resume content) may mean we can no longer provide that part of the Service to you.

CoachFlowHub relies on the following third-party services to operate:

• Anthropic (Claude AI): Resume and career-document content you submit is processed by Anthropic's Claude models to generate tailored resumes, cover letters, and related feedback. Anthropic does not use this data to train its models under its API terms.
• Google Calendar API: Used only for coaches who choose to connect their calendar, to automatically create session events. Governed additionally by Google's Privacy Policy.
• Email delivery providers (Resend / SMTP): Used to deliver transactional emails described above.
• Hosting infrastructure (Railway): Our application and database are hosted on Railway's cloud infrastructure.
• Push notification delivery (Apple Push Notification service / Firebase Cloud Messaging): If you use the Mobile App, your device's push token is transmitted through Apple's or Google's push notification infrastructure solely to deliver the notifications described in Section 1.6. These services are governed additionally by Apple's Privacy Policy and Google's Privacy Policy, respectively.

We do not sell your personal information to third parties.

Some of what you give CoachFlowHub leaves Panama. Specifically, the resume and career-document content you submit for AI generation is sent to Anthropic, which operates in the United States, so that its Claude models can produce your tailored resume, cover letter, LinkedIn draft, or coaching feedback. We do not send your personal information anywhere else outside Panama.

Under Law 81 of 2019, this transfer is lawful for two reasons, and both apply here:

• You consent to it — accepting this Policy and the Terms of Service when you create your account is how you give that consent, the same one described in Section 3.
• It is necessary to perform the contract you entered into — generating that document is the service you asked for; it cannot happen without sending your content to the AI that produces it.

What protects your information once it leaves Panama: under Anthropic's API commercial terms, the content you submit is not used to train its models.

You can withdraw this consent at any time, the same way as any other consent in Section 3 — but to be honest about what that means in practice: doing so means we can no longer send your content to the AI, so we will not be able to generate a tailored resume, cover letter, LinkedIn draft, or coaching feedback for you until you consent again. That part of the Service stops working for your account in the meantime.

We retain your information for as long as your account is active or as needed to provide the Service. If you would like your account and associated data deleted, contact us using the information below and we will process your request, subject to any legal retention obligations.

We use industry-standard practices to protect your information, including password hashing, encrypted connections (HTTPS), and access controls limiting who can view client data (a coach can only see their own clients' information). No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Everyone who has access to your personal information while working on CoachFlowHub — our team and anyone we bring in to support the Service — is bound to keep it confidential, and that duty continues even after their relationship with CoachFlowHub ends.

If you are in Panama, Law 81 of 2019 on the Protection of Personal Data gives you the following rights over the personal information we hold about you:

• Access — ask us what personal information of yours we hold and how we use it.
• Rectification — ask us to correct information that is wrong, inaccurate, or out of date.
• Cancellation — ask us to delete your information, subject to any legal obligation we may have to keep it.
• Opposition — object to a specific use of your information.
• Portability — ask for a copy of your information in a commonly used, machine-readable format, so you can take it elsewhere.

How to exercise them: write to the email address in Section 12 with your request. Account and data deletion, and a portable copy of your data, go through our team today rather than a self-service button in the product, so this is also how you ask for either of those. If your request is to correct information that is wrong, inaccurate, or incomplete, we will act on it within five business days of your request, as Panamanian law requires. For every other request, we will acknowledge it and tell you how long it will take.

If you are outside Panama, you may have similar rights under the law of your own country, and we will honor the same process above for them.

The Service is not directed to individuals under 16, and we do not knowingly collect personal information from children. Where a minor is nonetheless connected to the Service — for example, because a parent or legal guardian has arranged coaching on their behalf — that parent or guardian may exercise any of the rights in Section 8 on the minor's behalf.

If you are in Panama and believe we have not handled your personal information the way this Policy or Law 81 of 2019 requires, you can file a claim with Panama's National Authority for Transparency and Access to Information (Autoridad Nacional de Transparencia y Acceso a la Información, ANTAI), the authority that oversees compliance with that law. We encourage you to contact us first (Section 12) so we can try to resolve it directly. If we discover a security breach that puts your personal information at meaningful risk, we will notify ANTAI and, where the law requires it, notify you as well.

We may update this Privacy Policy from time to time. We will update the "Last updated" date above when changes are made. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy, how your information is handled, or want to exercise any right described in Section 8, contact us at:

Email: manuelabood@gmail.com
Website: https://coachflowhub.com